The Happy Parents’ Club is here to support parents. We provide accurate, impartial information so that they can decide what’s best for them and their family.
We are also registered with the Information Commissioner’s Office (ICO) as a data controller and have a legal duty to protect the personal information that we collect and use.
Keeping your personal information safe is very important to us and we are committed to complying with privacy and data protection laws and being transparent about what we are doing.
Please contact email@example.com with questions about this policy or your data protection rights. You can also request a copy or more detail about the personal information we hold on you.
You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data Protection on 0303 123 1113 or at www.ico.org.uk.
The policy applies to our use of personal information about our members, supporters, service users, people who work for us and those who volunteer with us. We take the responsibility to look after your personal information very seriously.
The personal information that we collect:
We collect information about service users. This sometimes includes:
date of birth
reasons for coming to us and personal stories
anything that’s ordered, bought or borrowed from us
bank account and credit card details.
We might also collect some information about the babies of our service users, for example age, gender, when and where they were born and name. We will only collect this from the parent(s) of the baby, or anyone acting for them.
How we collect personal information
Most of personal information that we hold is given to us directly by our service users when interacting with our services and website. We collect personal information from people when they:
Register for our events and courses
Purchase our services and products
Complete our surveys
Participate in our research projects
How we use personal information
We use the personal information that we collect to:
Provide people with the services, products or information that they ask for
Manage financial transactions
Keep a record of our relationships with service users
Keep records relating to any feedback or complaints
Manage service users’ communication and marketing preferences
Provide people with information about me and my work, including events, courses and campaigns. We will do this when they have agreed to this or when we have a legitimate interest to do it
Tailor online advertising according to someone’s interests, preferences and other characteristics
Direct advertisements and other communications to people who might have similar interests or other characteristics to our service users
Invite people to participate in surveys and research
Undertake research and equal opportunities monitoring
We might not use your personal information for all of these purposes – it will depend on our relationship with you, and how you interact with our services, website, and activities.
We might analyse (or use outside services to analyse) our service users’ personal information so that we can better understand the needs of new parents. This helps us to get a better understanding and create profiles of interests and preferences. With this information, we can develop and improve our services, and the way we promote them. We can also better focus our communications and marketing, contacting people with information that is relevant to them.
Our lawful basis for processing
We need a lawful basis to collect and use your personal information.
Our lawful basis for the purposes that we process personal information is consent, for the performance of a contract, or for the legitimate interests of The Happy Parents’ Club (and where we are confident that the processing will not infringe on your rights and freedom).
Usually we will only process sensitive personal data if we have the explicit consent of those concerned. In extreme situations, we might share your personal details with the emergency services if we believe it is in your ‘vital interests’ to do so. For example, if someone is taken ill during one of our events. We may also share your personal information if the law says we have to.
We will ask for your consent to send you marketing and fundraising emails, and text messages. You can withdraw consent for this at any time.
There are times when it is just not practical to ask a person for consent. In many situations, the best approach for The Happy Parents’ Club service users is to process personal data because of our legitimate interests, rather than consent.
The law allows personal data to be legally collected and used if it is necessary for a legitimate business interest of the organisation - as long as its use is fair and balanced and does not unduly impact the rights of the individual concerned.
Sharing and processing personal information
We will never sell personal information.
We might share some information with social media providers to help us ensure our posts reach individuals that are likely to be interested in them.
We do not pass on data to other organisations unless required by law or with your specific permission.
How long do we hold onto your personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity. In some circumstances, we might legally be required to retain your personal information for audit purposes.
Your data protection rights
We respect the privacy of our service users, and their right to decide how and if we can contact them. You are able to choose how you want to hear from us.
We will not contact you if you ask us not to, unless we need to legally or administratively – for instance, to provide details about the course you have booked.
Anyone can tell us about changes to the personal information we hold about them by contacting firstname.lastname@example.org: we will then update our records as appropriate.
You can also:
Request a copy of or more detail about the personal information that we hold and how we use it by emailing email@example.com
Change the ways in which we communicate with you
Withdraw consent for how we use your information
Ask us to delete information which we have no valid reason for keeping
Request us to stop processing personal information
Object, on grounds relating to your specific situation, to any of our particular processing activities where you feel this has a disproportionate impact on you.
Cookies are small data files which are stored on your computer when you use a website. Cookies make using a website much easier because they remember your personal settings such as your username and password, what’s in your shopping cart, what you just searched for, etc. This way, you don’t need to re-enter information on the site.
The cookies on our website do not allow us to identify you personally. They allow us to see the trends in how people use our site so we can make improvements and adjustments so your experience is better.
The cookies on the The Happy Parents’ Club website enable the following features:
Storing information when you’re logged in
The cookies which store information during your visit essentially enable you to login with your username and password.
Social media and sharing tools
Controlling and deleting cookies on your computer
All web browsers allow you to manage which cookies you accept, reject and delete. Learn more about types of cookies at www.whatarecookies.com, and about individual browser settings at www.aboutcookies.org. If you set your browser to not accept cookies from The Happy Parents’ Club website, some sections may not work properly, such as login and events search.